IT support & helpdesk
Fixes, setup, advice and quick answers for your team, on site or remote, from someone who knows your setup.
Ask about thisIndependent · IT support, process & practical AI
TekSupportIT support for small to medium sized businesses
IT support and AI automation that give you your time back.
We look after your everyday IT and set up AI that does the repetitive jobs for you, from chasing overdue invoices to sorting the inbox.
For example, we can turn your site visit notes into a draft quote automatically.
For small to medium sized businesses across Kent, London and the South East, from our office in Greenwich. One local partner for IT support, process improvement and practical AI, using the Microsoft 365 or Google Workspace tools you already pay for. Clear prices, no lock-in.
No lock-in, from £225 a month after the visit.
ITSupport
ProcessImprovement
PracticalAI
TekSupportWho we are
Independent IT and AI help, based in Greenwich.
Greenwich · UK
TekSupport is an independent IT support company in Greenwich, London. We help small teams spend less time fighting technology and more time running the business, in plain English and at small business prices.
We sort the day-to-day IT and Cyber Security, then look for the slow, paper-based jobs that eat your week and hand them to automation. If a tool will not earn its place, we will say so.
Friendly, jargon-free support
Flexible plans for small teams
On-site and remote support
What we do
One local partner for your IT and your admin.
Whether you are starting from scratch or fixing what is there, we cover the lot for small to medium sized businesses across London, Kent and the South East.
Practical AI & automation
AI that does the dull jobs for you: sorting email, drafting quotes, entering data and sending follow-ups, so you get hours back each week.
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Business process improvement
We map the slow, manual or paper-based jobs in your business and make them simpler, faster and less error-prone.
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Cloud & Microsoft 365 setup
Email, files, calendars and collaboration set up properly in Microsoft 365 and Google Workspace, with tidy shared drives your team can find things in.
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Cyber Security & Cyber Essentials
Protection, strong passwords, staff awareness and backups, built around the five Cyber Essentials controls, so one bad click does not become a disaster.
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Wi-Fi & networking
Stable office Wi-Fi and wired networking, plus hybrid working setups that just work when your team walks in.
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Website & online presence
No website, or one you are embarrassed by? We set up a simple, honest site, your Google listing and the basics, so customers can find you.
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Server & IT infrastructure
Servers and hardware sized for a small team: what fits now and grows with you, with no overselling.
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Systems & software setup
The apps and tools you already use, properly configured and talking to each other so nothing falls through the cracks.
Ask about thisPractical AI
Hand the busywork to AI and get your evenings back
Think of the jobs you do every week that a computer could do: answering routine emails, drafting quotes, retyping data from one system into another, chasing invoices, sending booking reminders. We map how each job is done today, then set up AI to do it for you, using the Microsoft 365 or Google Workspace tools you already have wherever we can. If AI will not help with something, we will tell you.
Practical AI · examples
Example things we can do for you
Jobs our AI can take off your plate:
AI overdue invoice chaser for Xero
Every morning it checks Xero for overdue invoices and sends the reminder emails for you, so nobody has to write 'just following up' again.
AI quote and proposal drafter
Turns your notes from a site visit or phone call into a tidy quote ready to send.
AI scam email spotter
Flags suspicious emails (wrong domains, fake senders) before your staff act on them.
AI inbox sorter
Files your email and has replies to routine questions and quote requests written and waiting.
AI receipt and VAT sorter
Snap a receipt and it is read, filed and matched, ready for your accountant at VAT time.
AI morning brief
One message each morning: what got done, what broke and what is coming up today.
AI explainer video maker
Short videos that explain your products or services, without hiring a studio.
AI assistant you can message from the van
Text it on WhatsApp or email and it books the job, sends the quote or finds the document.
IndependentIT partner
Why TekSupport
IT help that fits a small business.
Plain English, no pressure
We explain options in everyday language and only recommend what your business actually needs.
Cyber Security
Security and backups built around the five Cyber Essentials controls, set up so they protect you without slowing your team down.
Responsive & reliable
On site and remote support from someone who answers your email and knows your setup.
Independent & flexible
Independent and local, not a call centre. Monthly plans with no lock-in and no per-user pricing.
Cyber Essentials
We help you prepare and submit your assessment.
Cyber Essentials is the UK Government baseline: five technical controls that stop the most common internet attacks. A licensed Certification Body, working through IASME (the NCSC's delivery partner), marks the assessment and issues the badge. TekSupport.co.uk will help you prepare for Cyber Essentials and submit your assessment.
What the £295 + VAT visit covers
On site we map what is in scope for a small to medium sized business: laptops, phones, home workers, routers, and every cloud service that holds business data (Microsoft 365 included; cloud cannot be left out). We walk the five controls: firewalls, secure configuration, security update management, user access control, and malware protection.
You leave with a written gap list: what would fail today, including the two automatic fails under the current rules (MFA not on a cloud service that offers it, and high-risk or critical updates older than 14 days).
The IASME assessment fee is separate and paid to the scheme, not to us. It is set by headcount, from £320 + VAT for 0 to 9 staff.
What monthly checks look like
Each month we check everything in scope and keep dated screenshots as evidence:
- Cloud list still true (Microsoft 365 and every SaaS with business data).
- MFA still on for every cloud service that offers it.
- High-risk and critical updates inside 14 days for OS, firmware, and apps.
- Leavers gone, unique accounts, admin rights still split.
- Default firewall passwords still changed.
- Device lock on, unused apps still removed.
- Malware protection still on every in-scope device.
- Last backup actually completed.
Then you get one line: anything that would fail an assessment today.
We can help submit the IASME questionnaire. We do not mark it or award the certificate; a licensed Certification Body does. A senior person in your organisation still confirms the answers.
We also offer Cyber Essentials Plus preparation, quoted separately.
Who we work with
Organisations we work with
We're proud to support these organisations.
Chiltern Railways
Rail operator
ICT Reverse
ICT Reverse
IT asset recovery & recycling
On site, on call
On site and remote
In your office when you need us, on screen when you don't.
TekSupportReady when you are
Let's get your IT working and your admin automated.
Start with one on-site visit. You get a clear plan for your IT and a list of the jobs AI could do for you.
Who we help
Small businesses in London, Kent and the South East, including:
Retail & shops
Professional services
Trades & construction
Healthcare practices
Hospitality
Community & charities
We help small businesses use technology without the headache.
How it works
One paid visit, a clear plan, then support only if you want it.
One partner for IT support, AI automation, Microsoft 365, websites and Cyber Essentials preparation, for small to medium sized businesses across London, Kent and the South East, from our Greenwich office.
Step 1: the first visit
£295+ VAT
Cyber Essentials readiness review.
We come to you anywhere in London, Kent and the South East, go through your setup hands on, fix the quick wins where we can and leave you with a clear written plan. No obligation to carry on.
- Full IT review: devices, network, email, backups and accounts
- Cyber Essentials readiness check against the five controls
- A shortlist of jobs AI could do for you
- Quick fixes done on the day where possible
- A written plan in plain English
Step 2: ongoing support
£225/ month from
Your own IT desk, paid monthly.
Only if it suits you after the first visit. Typically £225 to £350 a month for a small team, with Cyber Essentials support at the top of that range. One monthly price, not per user, no minimum team size and no lock-in.
- Remote and on site IT support from someone who knows your setup
- Backups, updates and security basics monitored for you
- Your AI automations kept running and improved
- No lock-in: pay monthly and scale up or down
On-site and remote support across London, Kent and the South East. Based in Greenwich, London SE10.
Meet the founder
Hi, I'm Dell Forrester, founder of TekSupport. I've worked in IT for over 20 years, including ten years as Information Systems Manager at The National Gallery and roles with Thomson Reuters, Capita and Fujitsu.
I hold ITIL Foundation and earned my Cisco CCNA, and I bring that same care to small businesses across Kent, London and the South East.
TekSupportGet in touch
Tell us what is eating your week.
Tell us what is slow, what is broken or what you would like off your plate. We reply by email, usually within one working day, with a sensible next step.
Gem Court15 Merryweather PlaceLondon SE10 8BZOn-site & remote support across London, Kent and the South East.See us on Google